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Technical Support Specialist - Game Servers (LIMITED HOURS)

We're looking for a hands-on individual who seeks a new and unique opportunity to help CubedHost provide additional support coverage to our customers around the world. From tracking bugs to installing the latest modpack, there's always something to do! To thrive in this role, you'll need to be observant, patient, and clever.

This is a limited, fully remote, contract role offering ad hoc hours only, which may include weekday or weekend hours at various times pending demand. You choose which hours you wish to pick up.

What you'll do:

  • Maintain a positive, empathetic, and professional attitude
  • Provide timely correspondence to customers via email, social media, or chat
  • Investigate, predict, log, and resolve issues pertaining to game servers
  • Install server types, plugins, mods, and more
  • Consistently familiarize yourself with our products and hosted games
  • Acknowledge and resolve customer complaints, escalate when necessary
  • Communicate and coordinate with colleagues as necessary
  • Provide feedback on the efficiency and usability of our customer-facing features
  • Ensure customer satisfaction and provide professional customer support

What you must have: 

  • A problem-solving mindset with a desire to improve the customer experience
  • Resourcefulness with the ability to resolve complex support inquires
  • Excellent communication skills
    • Ability to translate complex resolutions into user-friendly responses
    • Ability to communicate customer feedback through appropriate channels
  • Passion for gaming (or gaming-adjacent activities) and a knowledge of server hosting/SaaS
  • Willingness to learn and contribute to ongoing documentation
  • Experience with a control panel, preferably one used for game server management (i.e. Prisma)
  • Fluency in English, verbal and written

What you should have:

  • Experience in a customer-facing role, preferably in gaming, SaaS, or tech
  • Experience with MySQL, FTP
  • Experience with Intercom or CRM software

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CubedHost is a 100% remote LLC based in the United States hiring contractors around the world.
For more information, please visit our website at https://cubedhost.com/jobs

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